Welcome to the official M99 Casino terms and conditions page. This document, sometimes referred to as our T&Cs, terms of service or user agreement, governs your use of the M99 Casino website, mobile app and every game, bonus or service offered under the M99 Casino brand. By creating an account, you agree to be bound by these general terms and by every M99 Casino rules update published on this page. We recommend reading this casino policy in full before you deposit or play, as it explains your rights and obligations as a registered player at M99 Casino.
Acceptance of the M99 Casino Terms and Conditions
These terms and conditions form a binding legal agreement between you and M99 Casino, a brand operated under a licence granted by the Government of Curaçao. Accessing the site, registering an account, or placing a real-money wager constitutes full acceptance of these terms of use. If you do not agree with any part of this M99 Casino user agreement, you must refrain from using the platform. M99 Casino reserves the right to amend these site rules at any time, and continued use of the platform after changes are published confirms your acceptance of the updated M99 Casino terms and conditions.
Eligibility and Registration Terms
To open an account you must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher. These registration terms apply to every new player without exception.
- Only one account per person, household or IP address is permitted under M99 Casino rules.
- All personal information provided during sign-up must be accurate, current and complete.
- Players must reside in a jurisdiction where online gambling is legally permitted.
- Self-excluded or previously banned individuals may not create new accounts.
Breach of these registration terms may result in account suspension and forfeiture of funds under our general casino rules.
Identity Verification (KYC)
As part of our M99 Casino general rules, all players must complete a Know Your Customer (KYC) verification process. Identity verification protects players and ensures compliance with responsible operating standards.
- Government-issued photo identification
- Proof of address dated within the last three months
- Proof of payment method ownership where relevant
KYC checks are mandatory before the first withdrawal is processed. Failure to complete verification within a reasonable timeframe may delay or void a withdrawal request under these withdrawal terms.
Deposits and Withdrawal Terms
M99 Casino supports a wide range of secure payment methods, including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer. The minimum deposit is A$20, and the minimum withdrawal is A$30.
| Limit type | Amount |
|---|---|
| Daily withdrawal limit | A$5,000 |
| Weekly withdrawal limit | A$15,000 |
| Monthly withdrawal limit | A$30,000 |
| Processing time | 24 to 72 business hours |
These withdrawal terms apply to standard accounts; VIP members may benefit from expedited processing depending on their loyalty tier. All transactions are protected by 256-bit SSL/TLS encryption in line with our overall casino policy on data security.
Bonus Terms and Wagering Requirements
M99 Casino offers a welcome package worth up to A$500 plus 100 free spins, spread across three deposits:
- 1st deposit: 100% match up to A$200 + 50 free spins
- 2nd deposit: 50% match up to A$150 + 30 free spins
- 3rd deposit: 75% match up to A$150 + 20 free spins
All bonus funds, including free spin winnings, are subject to M99 Casino wagering requirements of 35x the bonus amount before any withdrawal can be requested. These bonus terms apply to every promotion unless stated otherwise on the individual offer page. Failure to meet the applicable wagering requirements within the specified validity period will result in forfeiture of the bonus and any related winnings. Our VIP programme, spanning Bronze, Silver, Gold, Platinum and Diamond tiers, offers cashback between 10% and 20%, and separate bonus terms govern cashback eligibility and clearance.
Gaming Rules and Fair Play
M99 Casino hosts more than 4,000 games from over 50 licensed providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming. Every title operates using a certified Random Number Generator (RNG), independently tested to guarantee fair outcomes. These M99 Casino rules ensure that all results are random, transparent and untampered with, in accordance with international casino rules standards.
User Conduct and Prohibited Activity
To maintain a fair environment for everyone, the following actions are strictly forbidden under these general rules:
- Creating or operating multiple accounts
- Using bots, scripts or automated betting software
- Using a VPN or proxy to disguise your true location
- Bonus abuse, collusion, chip dumping or any form of fraud
- Providing false identity or payment information
Violating these terms of service may lead to immediate account closure, forfeiture of balance and reporting to relevant authorities where required by our casino policy.
Limitation of Liability
M99 Casino strives to provide uninterrupted service, but is not liable for losses arising from internet outages, technical faults, third-party payment delays or events beyond reasonable control. To the maximum extent permitted by law, M99 Casino's liability is limited to the value of funds held in your account, as set out in these terms and conditions.
Account Closure and Self-Exclusion
Players may close their account at any time by contacting support. M99 Casino also supports responsible gambling tools, including deposit, bet, loss and session limits, cooling-off periods of 24 hours, 48 hours, 7 days or 30 days, and self-exclusion options of 6 months, 1 year, 5 years or permanently. M99 Casino reserves the right to suspend or close accounts that breach these site rules, engage in fraudulent activity, or remain dormant for extended periods, in line with our general casino policy.
Changes to These Terms
M99 Casino may revise these terms of use periodically to reflect regulatory, operational or promotional changes. Updated versions of the M99 Casino terms and conditions take effect immediately upon publication on this page. Players are encouraged to review this M99 Casino user agreement regularly to stay informed of any amendments.
Governing Law and Dispute Resolution
These terms and conditions are governed by the laws applicable to the Curaçao licensing framework under which M99 Casino operates. Any disputes should first be raised with our customer support team via live chat, available 24/7, or by email, with a reply guaranteed within 12 hours. If a resolution cannot be reached internally, players may escalate the matter through the dispute channels outlined in this casino policy.
Intellectual Property
All content on the M99 Casino platform, including logos, graphics, game titles and software, is the property of M99 Casino or its licensed partners and is protected under applicable intellectual property law. Reproduction, distribution or modification of any material without written consent is strictly prohibited under these terms of service.
Data Protection
M99 Casino is committed to safeguarding player data through industry-standard 256-bit SSL/TLS encryption and strict internal access controls. Personal information collected during registration and KYC verification is used solely for account management, compliance and security purposes, consistent with our published casino policy.
Mobile Access
M99 Casino is available on the go via a downloadable Android APK and an iOS Web App (PWA) accessible through Safari. Mobile players remain subject to the same M99 Casino terms and conditions and general terms that apply to desktop users, with no reduction in protections or obligations.
Contact Details
For any questions regarding these terms and conditions, please contact our support team via live chat, available 24/7, or by email at [email protected]. Our team responds to all enquiries within 12 hours and can clarify any point within this M99 Casino rules document.
Frequently Asked Questions
Where can I find the full M99 Casino terms and conditions?
The complete M99 Casino terms and conditions are published on this page and updated whenever our general rules change.
What are the M99 Casino wagering requirements?
Bonus funds carry wagering requirements of 35x the bonus amount, as detailed in our bonus terms above.
Do I need to complete KYC before withdrawing?
Yes, identity verification is mandatory before your first withdrawal, as outlined in these withdrawal terms and our overall casino policy.
Can I hold more than one account?
No. Under M99 Casino's registration terms and site rules, only one account per player is allowed.
What happens if I break the M99 Casino rules?
Breaching these terms of service or user agreement may result in suspension, closure of your account, or forfeiture of funds.
By playing at M99 Casino, you confirm that you have read, understood and accepted this M99 Casino terms and conditions document in full. These terms and conditions, together with our responsible gambling policy and privacy commitments, form the complete casino rules framework designed to keep your experience at M99 Casino safe, fair and transparent.