At M99 Casino, safeguarding the personal data of every member is treated as a core responsibility, not an afterthought. This M99 Casino privacy policy explains, in plain language, how we collect, use, store and protect user data when Australian players register, deposit, play and withdraw on our platform. It also sets out your privacy rights, our approach to data protection, and how our cookie policy works across desktop, Android and iOS. This document has been prepared with reference to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and, where relevant to international players, the principles of the GDPR. By using our services, you acknowledge that you have read and understood how M99 Casino handles information security and confidentiality across the entire player journey.
Who Controls Your Personal Data at M99 Casino
The data controller responsible for this M99 Casino privacy policy is the operator of m99casinoo.com, a company registered in Curaçao and licensed by the Government of Curaçao to provide online gaming services. As the entity determining the purposes and means of data processing, M99 Casino is accountable for every stage of personal information handling, from account creation through to account closure. Our compliance team continuously reviews internal procedures to ensure that data protection obligations are met consistently across all jurisdictions we serve, including Australia.
Personal Data M99 Casino Collects
To operate a secure and compliant platform, M99 Casino gathers several categories of personal data. Understanding what is collected helps you make informed decisions about your privacy while enjoying our 4,000+ games from 50+ providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming.
Categories of Data Collection
| Category | Examples |
|---|---|
| Identification data | Full name, date of birth, government-issued ID, proof of address |
| Contact data | Email address, phone number, residential address |
| Financial data | Deposit and withdrawal history, payment method details (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer) |
| Gaming activity data | Bets placed, wins, losses, session duration, game preferences, VIP tier |
| Technical data | IP address, device type, browser, operating system, cookies and log files |
| Communication data | Live chat transcripts, emails, support tickets |
| Sensitive data | Where required for responsible gambling assessments or KYC verification |
| Third-party data | Information from identity verification providers and payment processors |
How M99 Casino Collects Information
This data collection occurs through several channels: directly when you register or update your profile, automatically through cookies and similar technologies while you browse, and from trusted third parties such as verification and payment partners. M99 Casino only engages in data collection that is necessary, proportionate and clearly connected to a legitimate business or legal purpose.
Why M99 Casino Processes Your Personal Information
Every instance of data processing undertaken by M99 Casino serves a specific, documented purpose. We do not process personal information beyond what is reasonably required to deliver our services responsibly.
- Account management — creating, verifying and maintaining your player account
- Service provision — enabling deposits, gameplay, withdrawals and VIP benefits
- Legal obligations — mandatory KYC and AML checks before your first withdrawal
- Security — fraud prevention, detecting unauthorised access and protecting data security
- Responsible gambling — enforcing deposit, bet, loss and session limits, cooling-off periods and self-exclusion requests
- Communication — sending account notifications, promotions and support responses
- Service improvement — analysing usage trends to enhance the platform
Legal Basis for Processing
M99 Casino relies on several legal bases, including performance of the contract between you and M99 Casino, compliance with legal and regulatory obligations, our legitimate interests in maintaining data security, and, where applicable, your explicit consent. You may withdraw consent at any time where consent is the basis relied upon, without affecting the lawfulness of processing carried out beforehand.
M99 Casino Cookie Policy
Our cookie policy explains how small text files are used to make the site function correctly and to personalise your experience. Cookies also support our data collection practices for analytics and marketing purposes, always within the boundaries described in this M99 Casino privacy policy.
Types of Cookies Used
- Essential cookies — required for login, security and core site functionality
- Analytical cookies — help us understand how players interact with the platform
- Functional cookies — remember your preferences, such as language or currency
- Marketing cookies — used to tailor promotions and measure campaign performance
You can manage or disable non-essential cookies through your browser settings at any time. Adjusting cookie preferences may affect certain features but will not prevent you from using core M99 Casino services.
Sharing Your Data With Third Parties
M99 Casino does not sell personal data. However, limited sharing is necessary to operate the platform:
- Payment providers, to process deposits and withdrawals securely
- Regulatory authorities and licensing bodies, when legally required
- Identity verification partners, to complete KYC checks
- IT and hosting partners, who support our infrastructure under strict confidentiality obligations
International Data Transfers
Because M99 Casino operates internationally, personal information may be transferred to and processed in countries outside Australia. Where this occurs, we ensure appropriate safeguards are in place, consistent with the Australian Privacy Principles, so that data protection standards are not undermined by cross-border transfers.
How M99 Casino Protects Your Data Security
Data security underpins every system at M99 Casino. We apply 256-bit SSL/TLS encryption across the platform, firewall protection, and independently certified RNG systems for fair gameplay. Access to personal data is restricted to authorised staff on a need-to-know basis, and mandatory KYC verification before the first withdrawal adds an additional layer of protection against fraud. These measures reflect our commitment to information security at every level of the M99 Casino platform.
Data Storage and Retention
M99 Casino applies defined data storage periods based on the purpose of collection and applicable legal requirements. Account and transaction records are typically retained for the period required by AML and gaming regulations, after which data is securely deleted or anonymised. Marketing-related personal data is retained only until you opt out or withdraw consent.
Your Privacy Rights Under M99 Casino Privacy Policy
As a player, you hold meaningful privacy rights regarding the personal data M99 Casino holds about you:
| Right | What It Means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Ask us to correct inaccurate or incomplete information |
| Deletion | Request erasure of data no longer required for legal purposes |
| Restriction | Limit how your data is processed in certain circumstances |
| Portability | Receive your data in a structured, commonly used format |
| Objection | Object to processing based on legitimate interests or marketing |
| Withdrawal of consent | Withdraw consent previously given, at any time |
To exercise any of these privacy rights, contact our support team via live chat, available 24/7, or by email, with replies typically provided within 12 hours.
Supervisory Authority
Australian players may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they believe their privacy has not been respected in accordance with this M99 Casino privacy policy. We encourage you to contact us first so we can resolve any concern directly and promptly.
Data Protection Officer Contact
Questions about data protection, data processing, or this M99 Casino cookie policy can be directed to our Data Protection Officer at [email protected]. General support enquiries can be sent to [email protected], with our team available around the clock through live chat.
Frequently Asked Questions
Does M99 Casino sell my personal data to third parties?
No. M99 Casino does not sell personal information. Data is shared only with payment providers, verification partners and authorities where legally necessary.
How does M99 Casino use cookies?
Our cookie policy covers essential, analytical, functional and marketing cookies used to run the site, improve performance and personalise promotions.
Can I request deletion of my data from M99 Casino?
Yes. Subject to legal retention obligations under gaming and AML regulations, you can request deletion of your personal data at any time.
Is my financial information safe with M99 Casino?
Yes. M99 Casino uses 256-bit SSL encryption, firewall protection and strict data security protocols to protect all transactions and stored information.
Who do I contact about M99 Casino privacy concerns?
You can reach our Data Protection Officer at [email protected], or contact the OAIC if your concern is not resolved satisfactorily.
M99 Casino remains committed to transparent, responsible data processing and robust confidentiality practices for every Australian player. This M99 Casino privacy policy is reviewed regularly to reflect changes in legislation, technology and our own operational practices, ensuring that your personal data is always handled with the highest standard of information security. If you have any questions about how M99 Casino protects your privacy, our support team is available 24/7 to help.